Frequently Asked Questions
If you’ve just placed an order from Crowes Curtains and would like to know more information about how your order will be processed, or if you’re just after general information about Crowes Curtains, here’s a list of Frequently Asked Questions that might help provide the answers you are looking for.
Orders & Delivery
- Where is my order made?
- When can I expect my order to be delivered?
- Will you install everything at the same time?
- When can the installation take place?
- When do I need to pay for my order?
- Part of my order was incorrect? Do I still need to pay for the rest of the order?
- Do you offer lay-by?
- The fabric I chose has been discontinued. What happened?
- What warranty do you offer on your products?
- I’m not happy with my order. Can I get a refund?
- I’ve paid a deposit but I have changed my mind. Can I get a refund?
- Why does it take so long to make my order?
Alterations
- My curtains are too long / short. What will be done about them?
- Why wasn’t my order perfectly correct when it was installed?
- Why does it take so long to alter / repair my blinds?
- There are pin-holes of light shining through my coated curtains. What can be done about this?
Product Selection
- I would like to order new curtains. Do I also need new tracks?
- What are the best products to improve the energy efficiency of my home?
- Do pelmets improve the energy efficiency of my home?
- Can I match fabric from older curtains?
- What’s the difference between 1, 2 and 3 pass linings?
